Advice from a Call Center Geek! by Thomas Laird GardenRadio

Advice from a Call Center Geek! by Thomas Laird

Category: Technology

Listen to Advice from a Call Center Geek! podcast by Thomas Laird. More than 1 million podcasts online for free on gardenradio.org.

Overview

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Episodes list
Name Released date
158 - 7 Tips to Help Your Contact Center During Economic Downturns Running Jun 28, 2022
157 - CCW Vegas 2022 The Good, the Bad, and What's Missing Jun 22, 2022
156 - ACG Office Hours Ask Me Anything 6.17 Jun 20, 2022
155 - Deep Dive in Contact Center Ai with Level-Ai CEO Ashish Nagar Jun 13, 2022
154 - ACG Office Hours AMA 6.10! Jun 13, 2022
153 - A Conversation and QA with CX Rockstar James Dodkins Jun 06, 2022
152 - Advice from a Call Center Geek Office Hour AMA 5.27 May 27, 2022
151 - Why Blockchain Technology will be More Disruptive than Ai in the Contact Center Over the Next 10 Years May 26, 2022
150 - Advice from a Call Center Geek Office Hour AMA 5.13 May 17, 2022
149 - The Contact Center of 2030 and Beyond May 10, 2022
148 - A Discussion on Contact Center WFH Security with Andrew McNeile- Chief Customer Officer at ThinScale May 05, 2022
147 - If I was Hired To Set up a New Call Center, What Would I do? Apr 18, 2022
146 - The Consistently Late Associate and How to Handle Mar 31, 2022
145 - How To Set Up A Contact Center Management Training Program 2.0 Mar 21, 2022
144 - Special Episode! Live Call Center Supervisor Roundtable Mar 12, 2022
143 - 7 Effective Call Center Training Tips You Can Implement Easily Mar 01, 2022
142 - How the Metaverse will Fundamentally Change CX, Service, Rewards Programs, and Customer Retention Feb 15, 2022
141 - Tips to Improve Call Center Associate Turnover Feb 02, 2022
140 - Brainstorming NFTs for Business and Service Jan 28, 2022
139 - Tips To Give a Brand New Supervisor-Listeners Speak! Jan 21, 2022
138 - 2022 Contact Center Operations Strategic Planning Guide Jan 12, 2022
137 - Advice from a Call Center Geek 3.0 Book Announcement! Jan 06, 2022
136 - New Contact Center Operations Book Announcement- Geek Listeners Get if FREE! Dec 30, 2021
135 - If I Could Talk to My 25 Year Old Call Center Manager Self Dec 29, 2021
134 - Talking a Hard Look at Contact Center Efficiency Dec 27, 2021
133 - Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More Dec 23, 2021
132 - CCW 21 The Good, Bad, and the Interesting Dec 16, 2021
131 - Deep Dive into Upcoming Vaccine Mandate for Contact Centers Nov 30, 2021
130 - Engaging Associates During the Holidays- Social Media, Motivations, and let's Talk Holiday Bonuses Nov 18, 2021
129 - My Contact Center Employees Ask Me Anything Nov 11, 2021
127 - When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates Nov 05, 2021
126 - Are you Ready for Customer Experience 3.0 Metaverse, AR, VR, and CX Oct 21, 2021
125 - Our Contact Centers Covid Evolution- Engagement to Technology Oct 15, 2021
124 - Your Ultimate Contact Center Outsourcing Guide Oct 07, 2021
123 - Official "Advice from a Call Center Geek!" SLA Benchmarking Episode Sep 21, 2021
122 - Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise Sep 17, 2021
121 - 13 Questions that Need Answers in Your Contact Center Sep 09, 2021
120 - A Conversation with NICE CXone CEO Paul Jarman Aug 30, 2021
119 - You're the New Call Center Manager, Now What? Aug 18, 2021
118 - Taking Analytics to the Next Level with Real-Time Guidance, Real-Time Coaching, Real-Time QA - A Conversation with Balto CEO Marc Bernstein Aug 06, 2021
117 - 8 Tips to Instantly Improve Your Customer Experience Aug 05, 2021
116 - 10 Tips on Improving your Contact Center Coaching Jul 29, 2021
115 - The State of Conversational AI- A Discussion with Aktify CEO Kreg Peeler and CRO Craig Daly Jul 19, 2021
114 - A Day in the Life of a Contact Center Supervisor Jul 19, 2021
113 - Do People Really Not Want to Work? Tips on Hiring Contact Center Associates in Today's Environment Jul 01, 2021
112 - Expivia Virtual Reality Contact Center Concept Jun 25, 2021
111 - A Conversation with Brandon Knight VP Advanced Solutions- Contact Center at Telarus Jun 10, 2021
110 - 10 Ways to Improve Your Call Quality Jun 01, 2021
109 - Creating a Call Center Improvement Action Plan May 18, 2021
108 - Setting up a Call Center Associate Pay Structure Apr 29, 2021